Patient Portal FAQ
We're here to help!
Our patient portal, powered by Raintree, gives you convenient access to your child’s therapy information anytime, anywhere. Each family receives a unique portal link that connects directly to their child’s records. Through the portal, you can:
- View therapy session notes
- Pay your bill online
- Complete daily check-in before appointments
- Request appointment changes or reschedule visits
- Securely communicate with our staff
If you have trouble accessing your portal or need assistance navigating your account, we’re happy to help.
Email: fd@joes-kids.org
Phone: 574-376-2316
Frequently Asked Questions
How do I set up my patient portal?
When you first become a patient, you will receive a welcome email with instructions to access the Patient Portal.
To log in for the first time:
1. Open the email you received from our office or request a new email from the front office.
2. Copy the temporary password provided.
3. Use the email address where the message was sent as your username.
4. Log in and create a new password.
How do I view my child's therapy notes?
Select the Records tab from your dashboard.
How do I make a payment?
Navigate to billing and make a payment.
You can access your account click here.
Can I message my therapist?
Yes. Your therapist must initiate the conversation first. Once a message has been sent, you can reply through the portal.
Still have questions?
Read the pdf below or contact our front desk at 574-376-2316 or fd@joes-kids.org.
